Delivery Information

Shipping Delivery details, Returns, Cancelations and Collections:

Deliveries:
England, Scotland, Wales, ROYAL MAIL or DHL COURIER up to £8.33 plus vat for 20kg in weight.

CLICK HERE TO TRACK YOUR PARCEL THAT IS BEEN DELIVERED BY ( UKMAIL / DHL COURIER )

CLICK HERE TO TRACK YOUR PARCEL THAT IS BEEN DELIVERED BY ( ROYAL MAIL )

We calculate the lowest possible shipping costs based on the weight of your individual order,

up to Only £8.33 plus vat for up to 20kg in weight.

Free Delivery when you spend £40.00 or over only available for England, Scotland & Wales

Any work undertaken as a ‘special order’ can not be cancelled or returned once work has commenced or order has been despatched
All items must be paid for prior to despatch and any refunds will be processed upon receipt of the item unused and in the original packaging and in perfect re-saleable condition.
If the item is not faulty and is as ordered we reserve the right to refuse to refund but may replace or substitute by arrangement.
In other words we do not cater for change of mind, try before you buy ?

All Goods are shipped with-in 2 days of ordering

SEE BELOW

Working days are Monday To Friday, any orders placed on Saturday or Sunday will be sent out on Monday

We will send your order by Courier Tracked delivery service.

Your order will arrive up to 1 to 2 working days after we have confirmed it by email.

Your order confirmation will have a tracking number and you can use this to stay on top of your order on the Couriers website.

Please note you or a member of your household will have to be in when your order arrives.

If you are not in the Courier may try to leave it with a neighbour.

If this is not possible, the Courier will leave a card, letting you know which local delivery office you will need to collect it from.

All deliverys are made to a property address not a person or name.

You Should Receive a Tracking Number by EMAIL or TEXT so you can check status of your delivery before 5pm on the day we send your order

If your order is sent by DHL COURIERS you should get a email in the morning sent by our courier giving you a 1 hour slot with time of arrival allowing you to go out and not have to stay in all day waiting for your parcel to arrive just be back for the time shown

PLEASE NOTE:
All Parcels have to be signed for so if you will be working or going out please have your order sent to your trusted work place, trusted friends, family or leave a comment in comment box to leave the parcel with a trusted neighbour as all deliverys are made to a property address not a person or name.

If you still miss the courier they will leave a card so phone the number on the card to arrange a day to suit you

Orders place after times below will go out next working day
For HEAVY OR LONG PARCELS over 1kg or over 45cm long (1pm Mon, tue, wed, thur & fri ) sent by DHL COURIERS

For LIGHTER PARCELS upto 1kg but under 45cm long (2:30pm Mon, tue, wed, fri ) & ( 11:30am on thur ). sent by ROYAL MAIL

Customers paying by cheque will have their goods shipped following receipt & clearance of funds.

Our software will automatically calculate shipping and handling charges for all normal orders.
Phone 01142 280 426 or 01142 475 575 for details

We calculate the lowest possible shipping costs based on the weight & size of your individual order.

Collections:
All orders are available for collection from our warehouse

We will let you know when ready to be picked up

NM Products LTD
Unit H, H1 Staniforth Works
Main Street
Hackenthorpe
Sheffield
S12 4LB

There is NO minimum order value for orders paid with cash.

There is a minimum order value of £5.00 if orders paid with Credit Card.

Please note: We don't take cheques instore.

Signing for Goods:
When goods arrive it is ESSENTIAL that you check them thoroughly, if a pack is damaged or there appears to be items missing you MUST SIGN THE PAPERWORK ACCORDINGLY , we cannot be held responsible for shortages or damaged goods that have been signed for in full and as in good condition.
I know that sometimes the drivers of the carrier companies seem to be in a hurry but do not be bullied, these are your goods and they should be delivered to you, as you would want.
We cannot be held responsible for any postal or courier delays beyond our control. Please allow 1 extra working day before contacting us as we send them on next day delivery but it can sometimes take 2 or 3 working days by courier of which is still a great service and up to 15 working days by royal mail normally 1 or 2 days.

Returns:
In the event of a product being faulty by nature of poor manufacture or incorrect goods having been supplied we will be happy to exchange the item or refund the invoice in full.
If the goods have been supplied as ordered but simply prove unsuitable or no longer required, we will be happy to refund the invoice less the carriage costs, the customer will be responsible for the cost of returning the goods as well as ensuring that the goods are returned in their original packaging and suitable for resale.
We will notify you when we are in receipt of the item at our premises.
A refund will be issued for returned items within 14 days of receipt of goods.
We strongly recommend that if you are returning goods you send them by Royal Mail Recorded Delivery not Special Delivery or carrier in order to obtain a proof of postage.
Nothing in these statements affects your statutory rights.

Tax Charges
VAT is charged at 20% and is included in our prices .

About Us
Any work undertaken as a ‘special order’ can not be cancelled or returned once work has commenced or order has been despatched
All items must be paid for prior to despatch and any refunds will be processed upon receipt of the item unused and in the original packaging and in perfect re-saleable condition.
If the item is not faulty and is as ordered we reserve the right to refuse to refund but may replace or substitute by arrangement.
In other words we do not cater for change of mind, try before you buy ?

NMP GROUP is completely dedicated to your total satisfaction.
If you have any suggestions or comments please email us sales@nmproducts.ltd.uk

Out Of Stock Items
If your item is not in stock, You will be emailed with the option to cancel your order if we are unable to dispatch you order within 3 working days.

Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet .

Canceling Your Order
You can cancel your order at any time but chargers may apply.
If you cancel before we have started wrapping your order " NO CHARGE "
If you cancel after your order has been wrapped " £1.00 CHARGE "
If you cancel after your order has been wrapped and been booked for pickup by our couriers up to " £8.33 CHARGE "
If you cancel your order after we have dispatched your order you will be responsible for cost of us sending to you and cost to send back to us and we will only refund cost of items ordered
Please note if we can prevent ourselves been charged then we can help you with any cost involved
To find out if we have started to pick and pack your order give us a ring on 01142 280 426 or 01142 475 575

These guarantees do not affect your statutory rights. .